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IT Services GCC is an Essential Strategy  

Setting up a Global Capability Centre in India has become an essential strategy for global tech and IT giants. GCCs are not only a cost centre, but also a strategic technology engine. India’s IT services GCCs have rapidly evolved from cost-effective support units into strategic hubs for AI innovation and digital transformation. They are shaping product roadmaps, accelerating transformation, and driving enterprise resilience.          

Companies are now placing big bets on the IT services GCC opportunity where they are no longer just implementing global strategies, they are designing scalable solutions tailored to global markets. With the right leadership, strategic alignment and investment, your India GCC can deliver innovation and build a scalable partnership.

Looking to open an IT services GCC in India? Partner with Stratrich Consulting and leverage our team of experts who drive transformational outcomes. We help your idea reach global impact and ensure your business maintains a competitive stance in the global market.

Key Reasons to Setup a GCC in India

GCCs in India have become essential for competitive advantage. India has become a global hub of GCCs for Fortune 500 companies and unicorns. It hosts over 1950 GCCs, employing ~2 million professionals.

Access to Diverse Talent

Direct access to India’s vast and skilled talent pool. India produces millions of graduates annually, with deep expertise in engineering, IT, finance, and analytics. This enables faster adoption of technology and innovation and reduces dependency on external vendors.

Cost Optimisation

GCCs in India offer substantial cost savings compared to operating in developing markets such as US, Europe or other APAC locations. While cost savings remain a significant factor, India now offers cost-effective excellence, not just cheap labour.

Global Integration & Time Zone Advantage

India’s time zone complements global workflows as it provides an operational bridge between APAC, EMEA, and North America, enabling round-the-clock workflows and seamless cross-continent collaboration.

Robust Ecosystem

The maturity of India’s infrastructure and business ecosystem offers scalability and flexibility. This is crucial in today’s fast-paced business environment. Rapid urban development, SEZs, and Tier-2 city capabilities have also improved ease of business setup and scalability.

Regulatory Support & FDI Reforms

The Indian government has liberalised FDI norms and digitised key processes, making it easier for foreign companies to establish operations.

How Stratrich Helps in the IT Services GCC Setup

  • Dedicated Team - We assist in hiring top professionals aligned with business objectives.
  • Compliance & Accuracy First-Approach - We streamline processes to ensure regulations and industry best practices are met.
  • Financial Efficiency - We help optimise workflows for improved cash flow management and reporting.
  • Cost-Effective Solutions - We reduce overhead costs while maintaining top quality operations.
Stratrich IT Services GCC Setup

Our Comprehensive Approach for Global Capability Centre India

Stratrich offers holistic support to ensure a smooth and compliant GCC setup. We follow a structured and strategic approach to ensure seamless operations while maximising efficiency and compliance.

Initial Consultation
  • Conduct a deep-dive client conversation to understand goals and vision
  • Perform a feasibility study
  • Design a business model aligned with the strategy
Strategy

We develop a blueprint and a business strategy that includes the following:

  • Scope of the business
  • Selection of the entity type and location
  • Shortlisting office spaces and vendors
  • Capital structuring and FDI route planning
  • Drafting HR and compliance policies in alignment with existing company policies
Incorporation
  • Official Registration of the entity in India
  • Obtaining tax documents (PAN, GST, EPF, ESIC, etc.)
  • Opening of Bank accounts
  • Securing a lease for the office
  • Hiring of support staff and installation of infrastructure
Integration
  • Building a dedicated technical team aligned with your business needs
  • Defining workflows, compliance protocols and reporting structures
  • Integrating workflows with your existing systems and tools
  • Cross-border culture alignment
Ongoing Support

Once your GCC is operational, we provide continuous support, including:

  • Continuous refinement of workflows and processes for scalability and cost savings
  • Performance tracking through real-time insights
  • Advisory for business scaling

Frequently Asked Questions (FAQs)

A Global Capability Centre (GCC) is an offshore unit or subsidiary established by a multinational corporation to perform one or more strategic functions.

GCCs in India offer a wide range of services, including finance & accounting, IT, research and development, human resources, customer support, etc.

GCCs drive IT innovation by using AI for R&D, predictive analytics, and fostering an innovative culture that helps businesses stay ahead in the market.

There are some challenges in setting up a GCC in India, such as cultural and communication barriers, talent retention due to high demand of skilled employees and infrastructure setup.

Setting up a GCC varies depending on the scale and complexity of operations, but generally follows this trend:

  • Initial setup: 6–12 months
  • Full Operations: 12–24 months
  • Optimisation: 2–3 years

Yes.

Data security and intellectual property protection in a GCC are addressed through robust security measures, compliance with data protection laws, implementation of secure IT systems, confidentiality agreements, and access controls.

Best practices include establishing clear communication channels, fostering collaboration between local and global teams, leveraging technology for remote work, continuously evaluating and optimising processes, and adapting to changing market dynamics.