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Setting up a Global Capability Centre in India has become an essential strategy for global tech and IT giants. GCCs are not only a cost centre, but also a strategic technology engine. India’s IT services GCCs have rapidly evolved from cost-effective support units into strategic hubs for AI innovation and digital transformation. They are shaping product roadmaps, accelerating transformation, and driving enterprise resilience.
Companies are now placing big bets on the IT services GCC opportunity where they are no longer just implementing global strategies, they are designing scalable solutions tailored to global markets. With the right leadership, strategic alignment and investment, your India GCC can deliver innovation and build a scalable partnership.
Looking to open an IT services GCC in India? Partner with Stratrich Consulting and leverage our team of experts who drive transformational outcomes. We help your idea reach global impact and ensure your business maintains a competitive stance in the global market.
GCCs in India have become essential for competitive advantage. India has become a global hub of GCCs for Fortune 500 companies and unicorns. It hosts over 1950 GCCs, employing ~2 million professionals.
Direct access to India’s vast and skilled talent pool. India produces millions of graduates annually, with deep expertise in engineering, IT, finance, and analytics. This enables faster adoption of technology and innovation and reduces dependency on external vendors.
GCCs in India offer substantial cost savings compared to operating in developing markets such as US, Europe or other APAC locations. While cost savings remain a significant factor, India now offers cost-effective excellence, not just cheap labour.
India’s time zone complements global workflows as it provides an operational bridge between APAC, EMEA, and North America, enabling round-the-clock workflows and seamless cross-continent collaboration.
The maturity of India’s infrastructure and business ecosystem offers scalability and flexibility. This is crucial in today’s fast-paced business environment. Rapid urban development, SEZs, and Tier-2 city capabilities have also improved ease of business setup and scalability.
The Indian government has liberalised FDI norms and digitised key processes, making it easier for foreign companies to establish operations.
Stratrich offers holistic support to ensure a smooth and compliant GCC setup. We follow a structured and strategic approach to ensure seamless operations while maximising efficiency and compliance.
We develop a blueprint and a business strategy that includes the following:
A Global Capability Centre (GCC) is an offshore unit or subsidiary established by a multinational corporation to perform one or more strategic functions.
GCCs in India offer a wide range of services, including finance & accounting, IT, research and development, human resources, customer support, etc.
GCCs drive IT innovation by using AI for R&D, predictive analytics, and fostering an innovative culture that helps businesses stay ahead in the market.
There are some challenges in setting up a GCC in India, such as cultural and communication barriers, talent retention due to high demand of skilled employees and infrastructure setup.
Setting up a GCC varies depending on the scale and complexity of operations, but generally follows this trend:
Yes.
Data security and intellectual property protection in a GCC are addressed through robust security measures, compliance with data protection laws, implementation of secure IT systems, confidentiality agreements, and access controls.
Best practices include establishing clear communication channels, fostering collaboration between local and global teams, leveraging technology for remote work, continuously evaluating and optimising processes, and adapting to changing market dynamics.
Take the first step towards success by partnering with experts who understand your business needs. Let us guide you through customised solutions to overcome challenges, capture growth opportunities, and achieve sustainable growth.
