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Pioneering businesses have rapidly started adopting the Global Shared Services model to achieve exceptional growth by streamlining operational efficiency and optimal resource utilisation. Shared Service Centres (SSC) allow enterprises to deliver services at a lower cost and higher quality, in alignment with industry best practices.
Centralising integral functions into a unified SSC eliminates redundancy, boosts efficiency and optimises value creation. This approach improves service quality, enhances business agility and results in better business growth and performance.
Stratrich Consulting provides full-cycle support for Shared Services Centres, partnering with businesses from inception to expansion. Our consultants develop a comprehensive strategic roadmap by assessing the opportunity, operational viability, and financial feasibility to set up and scale Shared Services Centres.
India has a vast and skilled talent pool across finance, accounting, HR, IT and procurement functions. The easy availability of skilled professionals and functional experts enables organisations to scale operations efficiently while maintaining service quality and control.
India continues to provide considerable cost benefits over developed economies like the US and Europe. Apart from cost effectiveness, SSCs in India emphasize process optimisation, automation, and enhancement of performance with a view towards sustainable productivity and value creation.
India’s robust technology ecosystem supports the rapid adoption of automation, analytics, and AI-driven process solutions. SSCs increasingly leverage digital tools to streamline operations, reduce manual intervention, and enhance service delivery across functions.
SSCs allow business units like sales, marketing, and R&D to concentrate on their core, value-creating activities. By delegating ordinary, transactional work to the SSC, these functions can focus on innovation, market development, and strategic projects driving growth and competitiveness.
An SSC model offers scalability to expand operations in accordance with business expansion, acquisitions, or seasonal fluctuations. Internal teams can expand or shrink rapidly without each business unit having to onboard, train, or manage individual operational employees.
Centralised operations allow organisations to standardise technology infrastructure. Instead of maintaining multiple ERP systems across units, SSCs can implement a single integrated platform, reducing technology, maintenance, and support costs while improving efficiency.
Stratrich offers holistic support to ensure a smooth and compliant SSC setup. We follow a structured and strategic approach to ensure seamless operations while maximising efficiency and compliance.
A Shared Services Centre (SSC), or a captive centre, is an internal business services location that centralises the delivery of business services, whether back-office support services or customer-facing services.
Businesses implement SSCs when they want to streamline operations by consolidating certain functions across multiple business units or departments into a central delivery unit.
A SSC is a better option than outsourcing when the organisation wants to retain control over functions or services, achieve cost savings, maintain flexibility, integrate services with existing processes, or retain knowledge and expertise within the organisation.
Data security and intellectual property protection in an SSC are addressed through robust security measures, compliance with data protection laws, implementation of secure IT systems, confidentiality agreements, and access controls.
